Return & Refund Policy

- Exchange requests are accepted up to 7 days from the date when you receive the items only on Fresh Items.

- Refund requests are not entertained either or full price or sale items

- To request for exchange of an item, kindly contact us on

- Items sent to us for exchange will be subject to thorough quality check. A request for exchange will only be taken forward if the items are sent back to us in good condition, with the tags intact. (Note: Courier Charges apply*)

- Makeup stains, perfume stains or smell, body odour, detergent odour, cuts, rips, tears and changes of similar nature will be treated as damage to the product and such products will not be accepted for exchange. 

- To exchange an item, kindly courier it back to the address shared with you by our sales helpline on contact details mentioned above.

Return & Exchange Instructions:

  1. Prepare the Item: Ensure the item remains unused and unworn.

  2. Pack the Item: Securely package the item in its original packaging.

  3. Send the Item: Ship the item to our warehouse at the following address:

    A 22-23, Sector 34, Info Technology Park, Gurugram, Haryana 122001. Contact Number: 0124-4768600

  4. Share Tracking Details: Please provide the tracking information so we can monitor the return shipment.

Upon receipt of the returned product, we will process your return or exchange promptly. If you have any questions or require assistance, do not hesitate to contact us. We are here to help.

Delhi Store(Rajouri Garden)
J-82, Main Market Marg, Block J Rajouri Garden, New Delhi, Delhi 110027
Delhi Store(Pacific Mall)
Unit No-EK/GF/07 & 08, Ground floor, Walk Street, Pacific Mall, Netaji Subhash Place, Delhi-110034
Delhi Store(MG Road)
Genes Lecoanet Hemant store, Unit No. 6, Near Barista cafe, opposite metro pillar 54, Sultanpur, New Delhi -110030
Chennai Store(Tamil Nadu)
F-14, first floor, Palladium mall, 142, Velachery main road, Chennai
Mumbai Store
T26A Third Floor, Palladium Mall, Lower Parel, Mumbai