Return & Refund Policy

Return & Refund Policy

Genes Lecoanet Hemant — India

Last Updated: April 2026  |  Effective Date: April 2026

At Genes Lecoanet Hemant, we take pride in the craftsmanship and quality of every piece we create. We want you to be completely satisfied with your purchase. Please read our WReturn and Refund Policy carefully before placing an order.

1. EXCHANGES

• Please note that an exchange can be made only once. Once the exchanged product has been received, it cannot be exchanged again.

• Exchange Pickup: Once an exchange request is approved, a pickup will be arranged for the product.

• Pickup Timeline: The pickup partner may take approximately 4–5 working days to collect the product from your doorstep.

• Product Verification: Please ensure that you hand over the correct product that was approved for exchange, in its original condition, with all applicable tags/packaging intact.

• Transit to Facility: After pickup, the product may take approximately 6–7 working days to reach our facility.

• Exchange Processing: Once we receive and verify the product at our facility, we will initiate/create your exchange order.

• Stock Availability: Please note that sale/discounted articles are subject to availability. The requested size or product may go out of stock during the exchange transit and processing period. In such cases, the exchange may not be possible for the originally requested article.

• Check Your Size Before Ordering: To avoid exchange-related delays, please check the size chart carefully before placing your order.

• Need Help With Sizing? If you are unsure about your size, please consult our team on WhatsApp at the number provided on the website before placing your order.1. 

2 RETURNS

2.1 Eligibility

We accept returns on eligible items within 7 (seven) calendar days from the date of delivery. To qualify for a return, the following conditions must be met:

•  The item must be unused, unworn, and in its original condition.

•  All original tags, labels, and packaging must be intact and undamaged.

•  The original invoice or order confirmation number must be presented.

•  An unboxing video must be provided for claims related to wrong, defective, or damaged items. Requests without a valid unboxing video will not be accepted.

2.2 Non-Returnable Items

The following cannot be returned or exchanged under any circumstances:

•  Items that have been worn, washed, altered, or show signs of use.

•  Items bearing makeup stains, perfume, body odour, detergent smell, cuts, rips, tears, or any form of damage caused after delivery.

•  Final-sale or heavily discounted items marked as non-returnable at the time of purchase.

•  Gift cards and digital products.

•  Custom or personalized orders.

2.3 How to Initiate a Return

You may initiate a return through any of the following channels within 7 days of delivery:

•  Email: sales@lecoanethemant.com

•  WhatsApp: +91 9205952100

•  Phone: +91 9818249503

Once your return request is approved, our team will arrange a pickup from your delivery address. You are not required to ship the item yourself — we will coordinate the reverse pickup at no charge to you.

2.4 Return Inspection

All returned items undergo a quality inspection upon receipt at our warehouse. Inspection is completed within 1 business day of receiving the item. If the item passes inspection, your exchange or refund will be processed. If the item fails inspection (e.g., signs of use, damage, missing tags), it will be returned to you and no exchange or refund will be issued.

3. REFUNDS

3.1 Refund Eligibility

Refunds are issued in the following circumstances:

•  The item is confirmed defective, damaged, or incorrect upon delivery and supported by an unboxing video.

•  The requested exchange item is unavailable and the customer opts for a refund.

•  The order is lost in transit (confirmed by the courier partner).

•  The order is cancelled before dispatch.

3.2 Refund Methods & Timelines

Refunds are processed to the original payment method. Processing begins within 1 business day of return approval. The timelines for the refund to reflect are as follows:

 

3.3 COD Refunds

For orders paid via Cash on Delivery, refunds are processed via bank transfer. You will be asked to provide your bank account details (account number and IFSC code) or UPI ID at the time of raising the refund request. Refunds are processed within 2–3 business days of receiving your bank details.

3.4 Shipping Charges

Original shipping charges (if any) are non-refundable. Return shipping is arranged and paid for by Genes Lecoanet Hemant and will not be deducted from your refund.

3.5 No Deductions

We do not charge any restocking fee, COD handling fee, or payment gateway charges on refunds.

4. ORDERS LOST IN TRANSIT

If your order is lost in transit, we will initiate a full refund or replacement (at your choice) upon receiving confirmation from the courier partner. Please allow 48–72 hours for us to investigate with the courier before a resolution is issued.

5. CONTACT US

This policy is governed by the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020. Lecoanet Hemant India Private Limited | CIN: U18109DL1993PTC054093 | GSTIN: 06AAACL4927E1ZR