Privacy Policy
Genes Lecoanet Hemant — India
Last Updated: April 2026 | Effective Date: April 2026
This Privacy Policy describes how Lecoanet Hemant India Private Limited ("Genes Lecoanet Hemant", "we", "us", or "our"), operating the website www.geneslecoanethemant.com, collects, uses, stores, and protects your personal data. This policy is compliant with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and applicable rules thereunder.
By using our website and services, you consent to the practices described in this policy. If you do not agree, please discontinue use of our website.
1. DATA CONTROLLER
|
Legal Entity |
Lecoanet Hemant India Private Limited |
|
CIN |
U18109DL1993PTC054093 |
|
GSTIN |
06AAACL4927E1ZR |
|
Address |
Industrial Estate, GP 43, Sector 18, Gurugram, Sarhol, Haryana – 122015, India |
|
Privacy Email |
it@lecoanethemant.com |
|
Website |
www.geneslecoanethemant.com |
2. PERSONAL DATA WE COLLECT
2.1 Data You Provide Directly
When you browse, register, or place an order, we collect:
• Full name
• Billing and shipping address
• Email address
• Mobile phone number
• Payment details (processed securely through our payment gateway partners — we do not store full card data)
• Order history and preferences
2.2 Data Collected Automatically
Our website collects certain technical data automatically:
• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time spent, and navigation path
• Referring URL and search terms
This data is used for website analytics, improving user experience, and fraud prevention. It does not directly identify you.
2.3 Cookies & Tracking Technologies
We use cookies and similar tracking technologies including:
• Google Analytics — to understand website traffic and user behaviour
• Meta Pixel (Facebook / Instagram) — to measure ad campaign performance and enable retargeting
• Microsoft Clarity — for heatmaps and session recording to improve UX
• Razorpay — payment processing cookies for secure checkout
• Other marketing and analytics tools as may be in use
A cookie consent banner is displayed on your first visit. You may manage or withdraw your cookie preferences at any time through your browser settings. Note that disabling certain cookies may affect website functionality.
3. HOW WE USE YOUR DATA
We use your personal data for the following purposes:
• Processing and fulfilling your orders
• Sending order confirmations, dispatch notifications, and delivery updates
• Responding to customer support queries
• Sending marketing emails and newsletters (where you have consented; you may opt out at any time)
• Improving our website, products, and services
• Fraud detection and prevention
• Complying with legal and regulatory obligations
4. DATA SHARING & DISCLOSURE
4.1 With Service Providers
We share your data with trusted third parties only to the extent necessary to fulfil your order or operate our business:
• Courier & Logistics Partners (e.g., Delhivery, Blue Dart, DTDC, FedEx, Xpressbees): Your name, delivery address, and phone number are shared for delivery purposes.
• Payment Gateway Partners (e.g., Razorpay, and others): Billing details are shared for secure payment processing.
• Analytics & Marketing Platforms (Google, Meta, Microsoft Clarity, and others): Anonymised or pseudonymised usage data to measure performance.
4.2 Legal Disclosure
We may disclose your data to law enforcement authorities, courts, or regulators when required by law, court order, or to protect the rights, property, or safety of Genes Lecoanet Hemant, our customers, or the public.
4.3 No Sale of Data
We do not sell, rent, barter, or lease your personal data to any third party for their own marketing purposes. Your data is shared only as described above.
5. CROSS-BORDER DATA TRANSFERS
We do not transfer your personal data outside India for storage or processing. All data is processed within India. Should this change in the future, we will update this policy and notify you in accordance with applicable law.
6. DATA RETENTION
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal, tax, and accounting requirements. Typically, order and transaction data is retained for 7 years as required under Indian tax laws. You may request deletion of your data at any time (subject to legal retention obligations) by writing to us at it@lecoanethemant.com.
7. YOUR RIGHTS UNDER THE DPDP ACT, 2023
As a data principal, you have the following rights:
• Right to Access: You may request a summary of your personal data held by us.
• Right to Correction: You may request correction of inaccurate or incomplete data.
• Right to Erasure: You may request deletion of your personal data, subject to legal retention obligations.
• Right to Grievance Redressal: You may raise a complaint with our Grievance Officer.
• Right to Nominate: You may nominate another individual to exercise these rights on your behalf in the event of incapacity.
To exercise any of these rights, please write to us at it@lecoanethemant.com or contact our Grievance Officer (see Section 9).
8. DATA SECURITY
We implement industry-standard security measures to protect your personal data, including:
• SSL/HTTPS encryption across all pages of the website, including checkout.
• Restricted access to personal data within our organisation (need-to-know basis only).
• Secure payment processing through PCI-DSS compliant payment gateways.
While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
9. GRIEVANCE OFFICER
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, we have designated a Grievance Officer:
|
Name / Designation |
Grievance Officer, Genes Lecoanet Hemant |
|
|
it@lecoanethemant.com |
|
Address |
Industrial Estate, GP 43, Sector 18, Gurugram, Sarhol, Haryana – 122015, India |
|
Response Time |
Within 48 hours of receipt; resolution within 30 days. |
10. CHILDREN'S PRIVACY
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us immediately at it@lecoanethemant.com and we will take steps to delete such data.
11. CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy at any time. Material changes will be communicated via email or a prominent notice on the website. The 'Last Updated' date at the top of this page reflects the most recent revision. Continued use of the website after changes constitutes acceptance of the revised policy.
12. CONTACT US
|
Privacy / Data Requests |
it@lecoanethemant.com |
|
Customer Support |
sales@lecoanethemant.com |
|
|
+91 9205952100 |
|
Phone |
+91 9818249503 |
|
Address |
Industrial Estate, GP 43, Sector 18, Gurugram, Sarhol, Haryana – 122015, India |
This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Delhi. Lecoanet Hemant India Private Limited | CIN: U18109DL1993PTC054093
