Shipping Policy
Genes Lecoanet Hemant — India
Last Updated: April 2026 | Effective Date: April 2026
We are committed to delivering your Genes Lecoanet Hemant order safely, swiftly, and with care. Please review our Shipping Policy below to understand delivery timelines, shipping charges, and related terms.
1. SHIPPING COVERAGE
We ship across all states and Union Territories of India, including Jammu & Kashmir, the North-Eastern states, Andaman & Nicobar Islands, and Lakshadweep. We are a domestic Indian fashion label, physically operating from Gurugram, Haryana, India.
2. SHIPPING CHARGES
We offer FREE SHIPPING on all domestic orders across India. There is no minimum order value required to qualify for free shipping.
3. ORDER PROCESSING & DISPATCH
|
Processing Time |
Orders are processed within 24 hours of placement. |
|
Dispatch Cutoff |
Orders placed before 1:00 PM IST on a business day are aimed to be dispatched the same day (subject to payment confirmation and stock availability). |
|
After Cutoff |
Orders placed after 1:00 PM IST or on weekends/public holidays will be dispatched on the next business day. |
|
Custom / Engraved |
Orders requiring engraving or customisation will be dispatched within 7–10 business days. |
|
Peak Periods |
During sale events, festivals, or holidays, processing may take 1–2 additional business days. |
4. DELIVERY TIMELINES
|
Delivery Zone |
Estimated Delivery Time |
|
Metro Cities (Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata) |
1–3 business days |
|
Tier 2 & Tier 3 Cities |
3–5 business days |
|
Remote / Rural Areas |
5–7 business days |
|
Andaman & Nicobar / Lakshadweep / Remote NE |
7–10 business days |
All timelines are estimates from the date of dispatch and are subject to courier partner performance, weather conditions, and other unforeseen circumstances.
5. COURIER PARTNERS
We work with leading courier partners to ensure reliable delivery across India, including Delhivery, Blue Dart, DTDC, FedEx, Xpressbees, and other reputed logistics providers. The courier assigned to your order may vary based on your delivery location.
6. ORDER TRACKING
Once your order is dispatched, you will receive a shipment confirmation with your tracking number via:
• Email (to your registered email address)
• WhatsApp (if opted in)
• SMS (to your registered mobile number)
You can track your order directly on the courier partner's website using the tracking number provided. For any tracking issues, please contact us at sales@lecoanethemant.com.
7. PO BOXES & SPECIAL ADDRESSES
We are unable to ship to PO Box addresses or military (APO/FPO) addresses. Rural and remote addresses may require 1–2 additional business days beyond the standard timeline.
8. INTERNATIONAL SHIPPING
At present, we primarily serve the Indian market from this website. For international orders, shipping charges are confirmed over email and payment must be made via bank transfer. All international shipments are dispatched via DHL or FedEx.
|
Delivery Time |
Approximately 14–21 business days, depending on destination and customs clearance. |
|
Customs & Duties |
Import duties, taxes, and customs fees are the sole responsibility of the recipient. These charges are beyond our control and are not reimbursable. |
|
Tracking |
International tracking details are shared via email post-dispatch. |
|
Guarantee |
International delivery timelines cannot be guaranteed due to customs processing. |
9. FAILED DELIVERY & RE-DELIVERY
If delivery fails due to incorrect or incomplete address details provided by the customer, unavailability of the recipient, or refusal of delivery, any re-delivery costs incurred will be charged to the customer. Please ensure your delivery address and contact details are accurate at the time of placing the order.
10. CONTACT US
|
|
sales@lecoanethemant.com |
|
|
+91 9205952100 |
|
Phone |
+91 9818249503 |
|
Address |
Industrial Estate, GP 43, Sector 18, Gurugram, Sarhol, Haryana – 122015, India |
|
Hours |
Monday – Saturday, 9:00 AM – 6:00 PM IST |
Lecoanet Hemant India Private Limited | CIN: U18109DL1993PTC054093 | GSTIN: 06AAACL4927E1ZR | This policy complies with the Consumer Protection (E-Commerce) Rules, 2020.
